Confidentiality & Privacy

We operate in strict HIPAA compliance.  All information that we store is secured according to strict standards.  We do not view your information or maintain records unless we must do so in the course of service.  We do not disclose any information about you, your business, technology, network, or customers to any 3rd party unless we have a written agreement or legal obligation to do so. 

Security

When you submit sensitive information via this website, you will be required to do so via an SSL encrypted form.  We take precautions to protect our customers' information both on-line and off-line.  Minimal information is stored on the SWDOIT web server to ensure the integrity of our information systems.  Database servers are housed and maintained in secure locations.  

We conduct all of our business operations under a set of strict security requirements.  Information about internal security policies, processes, and devices utilized by SWDOIT may be made available during consultation or referenced at our business location, but will never be provided in writing unless legally required to do so.  We have a very simple reason for this policy: Any 3rd party attempting to breach our security must first have a knowledge of the security devices, configuration information, the layout of our networks, or find an exploit for a procedure.

Confidentiality

Standards are strictly enforced at every possible level to protect our customers.  We only provide information to 3rd parties at your request as written, or as required by law.  We will sign a non-disclosure agreement upon request.  We reserve the right to request utilization of reference information for our business purposes, but will only utilize information when provided with signed documentation. 

Privacy Policy

Information Collection & Use
SWDOIT is the sole owner of information that we collect, either in the course of business or through this website.  We will not sell or share this information with any outside parties except as outlined in this policy, or specified in a document signed by all affected parties which supersedes this document.  We collect information about our customers and their technology systems so that we can maintain a quality service system and provide reports and notifications to our customers.  We reserve the right to use this information as well as any information gathered through this website to compile mailing lists, call lists, and email lists for our exclusive use, as well as anonymous statistical usage data to be utilized for any means including advertising.  During the course of registration you will be asked for personal information as well as a username and password.  As a precaution to safeguard your information and ensure that it remains confidential, DO NOT share your username and password with anyone.  SWDOIT will not be held legally responsible or culpable for any information disclosed due to compromised login credentials.   
If you utilize our on-line service tracker or opt in to receive email, mailings, text messages, promotions, or our newsletter, your contact information will be used for delivery of these items or as necessary.

Registration
In order to make service requests, make on-line purchases, receive remote administration services, or access technical articles, you must first complete the registration form, validate your email, and you may need to receive administrative assistance to link you to your place of business.  During registration you will be required to provide your contact information including but not limited to: your name, company, e-mail address, telephone number and street address.  Once registration is complete you may also enter information about your information technology systems.  This information is used to provide you with automated service tracking, order status updates, and any other notices should you choose to opt in to receive them.

Sharing
We work closely with third party companies that can perform specialized services in accordance with our standards.  Limited access to records that we maintain on you or your network may be made available to them at your request in order to expedite service and maintain accurate, up to date records without the need for auditing services.  These records will be shared with the approved individual or organization until you specify otherwise.

We reserve the right to disclose your personal or business information as required by law and in situations where we believe that disclosure is necessary to protect our rights or comply with a judicial proceeding, court order, or legal process served. 

Notification of Changes
If decide to change our privacy policy, we will post these changes in this document, and post a notice of changes on the home page of this web site and anywhere else that we deem necessary.  We reserve the right to modify this privacy policy at any time, so please pay attention to any notifications on the home page.

Last updated February 28, 2013.