Managed Services

Create a support plan that suits your needs as well as your budget  through our guided process.  We can manage maintenance and administration, enforce policy and security, provide assistance, and monitor your systems to the degree that you require under a service plan designed just for you.  These services are designed to provide strong background support remotely to minimize disruption to your operations.  Customers with an active service subscription may receive priority and emergency on-site service when required by placing us on retainer.  As a courtesy in case of emergency for customers adhering to an off-site backup policy we maintain the server capacity and security level necessary to host customer data and deploy customer softwares over VPN on a temporary basis.

I.T. Policy & Planning

Choose from supportable options to create a policy for us to follow whether it be:  network security,  sharing permissions, computer security and login, software updates, backup and disaster recovery, or communications management.

Process & Compliance

We apply the Microsoft Core Infrastructure Optimization Model where possible and force compliance to company policies as strictly as you choose.  By ensuring that your work flow follows the path that you choose and providing the level of centralized automation that your systems will allow, your business will operate as efficiently as it can.

Proactive or Scheduled Monitoring

Daily, weekly, monthly, or constant monitoring of computer system health, anti-virus, backups , system security, network security and intrusion protection systems can be provided on supported platforms according to your needs.

Helpdesk and Remote Support

Organized service systems allow your users to create support tickets for technical issues or computer assistance that can be addressed via remote support.  Frequent problems are well documented in our search-able knowledge-base so that they can be referenced at any time.

Priority On-Site Service

Customers requiring emergency intervention can keep us on retainer for immediate on-site intervention.

Auditing & Consulting

Thorough mapping of your organization and its equipment allows us to determine the overall health and efficiency of the technologies that you use.

A consulting process designed to adhere to standard models when possible allows your technology needs to be identified, brought up to a standard, and maintained at the level that you need.

Training and support can be provided for any solution that we implement.

Auditing Types

BASIC
A basic technology audit is the first step in finding a solution to your problem, providing a proper upgrade path, or properly managing an infrastructure. We make sure that we know the current state of your systems and provide you with useful information to make the best decisions.  Our company creates useful records and makes an attempt to keep them up to date so that you can have an overview of your infrastructure with as much or as little detail as necessary.  This process also expedites the service that you recieve from our company.

NETWORK
Verification of the identity, location, and functionality of every device on your network.  We locate cables, verify passwords, check network shares, identify network traffic, and verify the consistency and speed of communications.

SECURITY
Verification of security policy and rule enforcement.  We check routing devices and computer logs to identify any exploitation of your systems.

DATA INTEGRITY
What is your backup policy?  Are your backup systems working?  If you are concerned about unauthorized modification of information, faulty software, faulty hardware, or even destruction of the entire building, we make sure that mission critical information is as safe as it needs to be.

COMMUNICATIONS
What is your communications profile, what types of technologies do you use, how well do they work, and do they integrate with one another well inside and outside your company?

INFORMATION SYSTEMS
Locate your data.  Evaluate software for integrity, speed, ease of use, and reporting capabilities.  Document your systems to identify antiquated processes and systems that may need to be upgraded before larger improvements can be made.  Analyze business structure and processes in order to make recommendations to better fit your electronic infrastructure to your business.

Consulting Types

Upgrade Assessment
Once we know the current state of your systems, we assess the needs of your organization taking into account budget and scalability requirements.  We can work with you to update your systems to currently available technologies and ensure that they operate according to your needs.

Standardization
Organizations struggling with the reliability of their computers, network, or facing internal or external information barriers caused by software or hardware currently implemented can benefit from adhering to a standard model.   Your systems can be migrated to a supportable standard at a pace that you determine.  

Training Programs
Training can be designed to help individuals and organizations adjust and maximize the benefit of any solution that we provide.  When scheduled training seminars and remote support are not practical options, we can provide a help desk that works through issues as they become apparent and drafts valuable knowledge base articles that your organization can use without the need for outside intervention.

Implementation

We can plan system changes and implement them directly, or work with local or 3rd party IT teams.